Privacy Policy

At Lafayette Sod, accessible from LafayetteSod.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by Lafayette Sod and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected on Lafayette Sod. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Send you emails
• Find and prevent fraud

Log Files

Lafayette Sod follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Lafayette Sod uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

Google DoubleClick DART Cookie

Google is one of the third-party vendors on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to our website and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy.

Our Advertising Partners

Some of the advertisers on our site may use cookies and web beacons. Each of our advertising partners has their own Privacy Policy for their policies on user data.

Third Party Privacy Policies

Lafayette Sod's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Lafayette Sod, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Lafayette Sod has no access to or control over these cookies that are used by third-party advertisers.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

SMS / Text Message Communications

If you submit a phone number through one of our forms and check the SMS consent box, you are giving Lafayette Sod express written consent to send you text messages related to your sod order, delivery, scheduling, and occasional service updates.

What kinds of messages you may receive

• Order and delivery updates such as confirmation, scheduling, dispatch, and arrival notifications
• Customer service replies when you ask a question or request a quote
• Occasional account or service notifications tied directly to your order

We do not send purely promotional or marketing text messages without separate consent.

Opting in

SMS consent is opt-in only. The consent checkbox on every form is unchecked by default. You must intentionally check the box to receive text messages. We will never enroll you in SMS without your explicit action.

Opting out (STOP)

You can opt out of SMS at any time. Reply STOP to any text message we send and you will be unsubscribed immediately. You will receive one confirmation message that you have been unsubscribed. After that, you will not receive any further text messages from us unless you opt in again.

You can also opt out by calling us at 337-326-5558 or emailing us with your phone number and a request to remove it from our SMS list.

Getting help (HELP)

Reply HELP to any text message for assistance. You can also call us at 337-326-5558 during business hours.

Message frequency, rates, and carriers

Message frequency varies based on your order activity. Message and data rates may apply depending on your mobile carrier and plan. Lafayette Sod is not responsible for any charges your carrier may apply for receiving these messages. Carriers are not liable for delayed or undelivered messages.

SMS data sharing

We do not sell, rent, or share your SMS opt-in information or mobile phone number with any third party for marketing purposes. Your number is used only for the order and service communications described above and is shared only with the messaging service provider that delivers the text messages on our behalf.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Lafayette Sod does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.